Frequently Asked Questions
Everything you need to know about your SWIMS experience.
What is the standard shipping timeframe?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal to print your prepaid shipping label.
Are your products true to size?
Most of our footwear and apparel follow standard sizing. We recommend checking the specific size guide on each product page for detailed measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna.
How should I care for my SWIMS products?
Our signature rubber and mesh products can be rinsed with lukewarm water and mild soap. Avoid direct heat sources when drying to maintain material integrity.
Do you offer a warranty on your products?
Yes, all SWIMS products come with a one-year limited warranty against manufacturing defects from the date of purchase.